I switched over my direct debit to a new bank account a few days ago. My monthly £8 DD was paid successfully to ID Mobile from the new bank account on 02/11/2022, but it appears that ID Mobile then returned the £8 to me the same day, despite me having plenty of funds in the account. I only found out about this today, when I received a text message to say my account had been suspended for non-payment. I have paid it immediately through the app to reactivate my account, but I am concerned about whether this will impact my credit score. I am always very careful with payments and have never defaulted on anything. It is extremely frustrating not being able to speak to an actual person about this, and I cannot seem to access the live chat function. Can anyone advise please? I am so far very unimpressed with the lack of customer service with ID Mobile, and am likely to move to a different provider as soon as possible.
Best answer by andewhite
View original