Question

direct debit set up asking for payment

  • 8 April 2022
  • 1 reply
  • 43 views
A
Rank

My direct debit has been paid and not due for a few days for this month

 However it is saying I need to make a payment before my next direct debit is taken. 

I have checked my bank and it is still set up, any ideas?? I don't want it coning up I haven't paid when I haven't changed anything and it all appears to be correct.

Thanks 

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1 reply

andewhite
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Userlevel 8
Badge +9

Hello @Acjd, if you’ve got an active direct debit setup, then you can ignore any payment due or payment reminder messages.

The app and My Account often get this wrong - anyway, good luck.

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