Question

Error on MY ACCOUNT DASHBOARD

  • 2 December 2022
  • 5 replies
  • 47 views
Geluk
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Userlevel 4
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As you can see from screenshot it’s showing 2 NOVEMBER invoices; one should say DECEMBER.

Screenshot

 

Geluk
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5 replies

Tom
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Userlevel 7
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Hi @Geluk 

 

Have you changed your billing date recently? It’s possible this has caused a bit of confusion in the iD Mobile app.

 

Do the website and the app both show this?

 

Tom

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Shaz Burkitt
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It says on my account I have 13 days left!!

Tom
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Userlevel 7
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Hi @Shaz Burkitt 

 

13 days until what? Are you having issues with your app or account?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Shaz Burkitt
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My account its been stopped and I still have 13 days left until my next bill. I'm fed up with this keep happening think I'll be looking to another company this one is definately a p*** take.

Tom
Rank
Userlevel 7
Badge +4

Hi @Shaz Burkitt 

 

Are you able to send any screenshots (blurring any personal information) of the issue you’re having?

 

Have you requested to disconnect your account recently?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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