Question

Error when submitting the switching form

  • 7 June 2023
  • 6 replies
  • 82 views
L
Rank

I have completed the switch over form with PAC number, trabsactib number,numbernt number which l want to keep and the number ID mobile have given me but it says the information is incorrect. Checked it three times now

6 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Lindylou56,

Can I just check, did you submit a request to keep your number when you first made the purchase?

If so, you do not need to submit a requst again to keep the number as one will already be active.

In this case, the switch will happen on the date you had initially selected.

If you haven’t, then check the transaction number is the one beginning with 4 (found on your Welcome to iD email.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank

I'm not sure as did the purchase online and just followed the instructions from ID mobile ie requesting PAC code.  I've had so many emails from ID mobile it's really confusing and not sure what is happening now to be honest but thanks for your help so far 

 

Tom
Rank
Userlevel 8
Badge +4

Hi @Lindylou56 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Newfpark
Rank

I am also trying to submit my pac code via your online link

Have checked all the information and entered surname in capitals and it still says there are errors

The first time I tried I got to the selecting date for transfer page, but it then said there was errors 

How do I check if you have received request 

andewhite
Rank
Userlevel 8
Badge +9

I am also trying to submit my pac code via your online link

...

How do I check if you have received request 

Just chat to an online agent at https://idmobile.co.uk/live-chat @Newfpark.

The agents work until 6pm at weekends (type “talk to a person” to avoid the bot). 

Kash
Rank
Userlevel 7
Badge +7

Hi @Newfpark,

Welcome to the Community!

I hope that you query is resolved via Live Chat.

If you still require assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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