Question

EU Roaming - 4 months or "roam like at home"

  • 19 October 2023
  • 29 replies
  • 722 views
T
Rank
Userlevel 3

Hello, we are UK residents and own a place in Spain, spending as much time as we can there within the 90 days out of 180 days EU rules.

Our unlimited plan began in January 2021, so your current 30 gb usage policy appears not to apply.

One section of the ID Mobile policy refers to spending more time abroad than in the UK over a 4 month period and another section of your policy refers to data use, i.e. using more UK data in a 4 month period than in the EU.

Is your policy based on data usage in the UK/EU or on the months spent in the EU?

Thanks for your help,

Tony G

 

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29 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @urbanadventurer,

Thanks for getting back to us.

You’ll be notified if you are roaming for a constant period of over 4 months.

The text would confirm the next steps and what documents would be required.

If you aren’t roaming more than 4 months at a time you don’t need to worry.

 

Kash

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Kash
Rank
Userlevel 7
Badge +7

Hi @Tony G,

You can use your full allowances whilst abroad.

However if you roam more than the UK over a 4 month period or more than 4 months then we would notify you.

If you are going abroad for up to 4 months you don’t need to worry.

 

Kash

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U
Rank

Hi @Kash 

 

I think you are incorrect saying ‘more than 4 months travelling’. The terms and conditions seem to say if you spend more time out of the UK, then inside, within a 4 month period. So this means 2 months + 1 day would trigger Permanent Roaming.

 

 

Kash
Rank
Userlevel 7
Badge +7

Hi @urbanadventurer,

Are you able to provide strong ties to the UK?

We would notify you if we think that you are permanently roaming.

In this case all the information regarding the next steps would be advised and the information required.


Kash

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