Hello, I’ve received comms that I owe £16.50 on my account when I closed it and it’s affecting my credit rating so need this rectifying asap…
I have confirmation screenshots of where I was told this was closed and I owe nothing - see attached.
I can’t get through to customer service and need a letter stating that I owe nothing and to deduct it from my record.
I need it removing from my credit score
Please can someone advise?
thanks