Question

final bill

  • 11 January 2024
  • 2 replies
  • 17 views

Why am i being charged a final bill even though I never used the phone and not even turned it on and set it up?. I returned the phone after 1 day of receiving.


2 replies

Userlevel 8
Badge +9

Unfortunately, iD Mobile send new customers an active SIM card, so they can charge line rental from the date they dispatch your order, @Amelie Lache. 

Userlevel 7
Badge +4

Hi @Amelie Lache 

 

You’d be liable for the charges while the contract was live, charges and billing begins upon dispatch.

 

Tom

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Why iD Mobile?