Final bill for return within 14 days

  • 7 April 2023
  • 1 reply
  • 9 views
Michelle Halewood
Rank

I would like a refund if my up front payment . I don’t understand why I have received a final bill I returned my online order within 14 days did not open the SIM card . How Do I contact customer services please 

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1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi @Michelle Halewood,

Welcome to the Community!

When you return a SIM card we charge you for the days that the SIM was active.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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