Question

Former customer - request bills

  • 10 January 2024
  • 5 replies
  • 28 views
Smiffypro
Rank

Good morning all.

I had an account which I closed a couple of years ago and wondered how I might be able to get historic bills to support me with a legal matter.

Thanks for any help you give. 

5 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Smiffypro 

 

Bills would automatically be sent to you via email, as well as being accessible via the iD Mobile app/website.

 

Bills may be deleted automatically after 12 months.

 

Tom

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Smiffypro
Rank

Hi Tom. Thanks for the reply. I checked that and bills were never sent by email, it’s a link to take you to the bill. Jamie

Tom
Rank
Userlevel 7
Badge +4

Hi @Smiffypro 

 

Okay, unfortunately these links may expire after 12 months as we’d delete them on our side, sorry.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Smiffypro
Rank

Hello Mohammed. I saw a previous post where a customer needed their bills for a legal matter. I’m in the same position and really could do with these. Is this something you can help with please?

Kash
Rank
Userlevel 7
Badge +7

Hi @Smiffypro,

You can obtain bills older than 12 months by submitting a Subject Access Request via the link below:

https://privacyportal-de.onetrust.com/webform/fcbd696d-c14f-408d-b001-5765158c26f8/857a80ef-f496-40e2-adcb-91c40f492f50

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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