Question

Fraud Account in my name

  • 10 June 2022
  • 1 reply
  • 31 views
K
Rank

I am not an ID mobile customer but have just received a Direct Debit letter regarding an account that has been set up in my name. (Not my bank details though)

I have recently had lots of mobile phone contracts set up using my details with various providers when I checked on Credit Score hard searches. I've reported it to Credit Score as fraud but Carphone Warehouse/ID Mobile have said it's correct

How do I go about reporting this and get the account closed?

 

Thanks

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1 reply

Rory
Rank
Userlevel 5
Badge +6

Hi @K8S, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory

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