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Fraudlent contract

  • 16 November 2021
  • 8 replies
  • 140 views
F
Rank

Hi, 

I’m not an ID Mobile user but I have just received a letter which claims an account has been set up in my name. Please can you cancel the contract immediately.

I can send a photo of the letter containing all the details privately, and I will shortly be making a report to ActionFraud UK.

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Best answer by andewhite 16 November 2021, 13:33

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8 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @Fraud,

Sorry to hear you’re the victim of a fraud - do make sure you report this incident via the Action Fraud online page:

https://www.actionfraud.police.uk/ 

F
Rank

I have and have received a crime reference, where do you head to now to give it to ID

 

andewhite
Rank
Userlevel 8
Badge +9

Well @Fraud, messaging here in the iD community is not real-time, so you’ll need to wait for an iD advisor to get back to you.

If you’re after a quicker response you can PM iD Mobile via their facebook (https://facebook.com/idmobileuk/) and twitter (https://twitter.com/id_mobile_uk) social media pages, or try the iD Live Chat service.

Anyway, good luck.

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Fraud 

We are sorry to hear this. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Ben Allen
Rank

I have been notified by Equifax that a hard search has been done using my details. I have recently been the victim of several cases of identity theft so I cam concerned something has been set up. Your phone number does not work and the help section of your website is utterly confusing, please can somebody contact me as soon as possible. Many thanks.

Rory
Rank
Userlevel 5
Badge +6

Hi @Ben Allen, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
H
Rank

Please contact me - account opened in my name. Have reported to Actionfraud and Experian.

Kash
Rank
Userlevel 7
Badge +7

Hi @hje,

Did you manage to get in touch with somebody?

If not please let us know and we can look into this.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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