I have a £10 a month SIM only contract paid by direct debits originally (since cancelled due to the fraud).
In February 2024 I realised I had been paying £41.99 a month since October 2023. I checked my ID Mobile app and saw that my address had been changed to an address in Coventry (I live in Devon) and my email address was a couple letters different. I then saw that my account had been upgraded in October hence why my bill had gone up.
I contacted ID Mobile by live chat. What a painful experience that is!!
After some to-ing and fro-ing my account got changed back to £10 a month but I am still out of pocket for the £31.99 a month I overpaid since the date of the fraud until I noticed it. Since then I have started several live chats and have ultimately lodged it as a complaint but I just am not feeling sufficiently reassured that anyone is actually taking it seriously or doing any kind of investigation to show that quite clearly I did not request this upgrade.
As a Police Inspector often utilising phone enquiries to locate high risk missing people and suspects I know the technology is there to prove I could not of been the person who requested this fraud or received the handset. It is entirely illogical.
I just want someone to look at it with a sensible head on and refund me the hundred odd pounds that I am out of pocket.
The password on my account was sufficiently complex that it would not be guessable even by people who know me (and I don't know anyone in Coventry anyway!) so the issue clearly lies with the fact that ID mobile security is insufficient to prevent hackers accessing online accounts.
Please please can I have some help with this. I can't afford to lose that money.
