When I first signed up with this company I had ordered a phone on a contract and a SIM only along with it both under my name and address.
I thought great as it’s a lot cheaper than any other company.
It was recommended by a friend as she knew a lot of people talking about it well within 2 days I wanted out due to hassle with this company.
I was told by a member of the staff at this company I was going to have a full refund and all charges will be waived due to the hassle I’ve had.
I’ve received the refund for the price of the phone I had paid up front for yesterday, then today I’ve got 2 different charges on my bank statement so these fees haven’t been waived.
I’ve also received a email saying that I have a outstanding balance of £144.55 on the SIM only plan that I had ordered.
What makes it worse is I’ve had to open up a second email address just because I’ve got a second sim it’s as if this company doesn’t have the software to cope with putting 2 lines under one account.