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having problems registering my pac cod

  • 16 October 2023
  • 17 replies
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A
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I’m having the same problems as others registering my pac code and get the error message “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”

 

I’ve tried lower and upper case, but not working. Please can you help me

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Best answer by Kash 18 October 2023, 11:05

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17 replies

andewhite
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Userlevel 8
Badge +9

I’d suggest using the online chat https://idmobile.co.uk/live-chat to submit your PAC @alifrizz.

Type “talk to a person” to avoid the chat bot - the agents work until 8pm on weekdays.

 

Kash
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Userlevel 7
Badge +7

Hi @alifrizz,

Welcome to the Community!

I hope that you managed to get your issue resolved with your PAC.

If you require further assistance with this, please get back to us here and we can PM you.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
cboysnr
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i am having trouble registering my pac code.

 

cboysnr
Tom
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Userlevel 7
Badge +4

Hi @cboysnr 

 

I’m sorry to hear that, what error are you getting on the port form?

 

Does your transaction number begin with a “4”? If not, this can be found in your “Welcome to iD” email.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
H
Rank
Userlevel 1

Hello

I’m having the same problems as others registering my pac code and get the error message “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” Please could you advise. Thank you 

cboysnr
Rank

Hello

I’m having the same problems as others registering my pac code and get the error message “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” Please could you advise. Thank you 

i am good now only problems now is the signal pretty weak in my house.

 

cboysnr
Tom
Rank
Userlevel 7
Badge +4

Hi @Helen Curtis 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
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Userlevel 7
Badge +4

Hi @cboysnr 

 

Sorry to hear you have weak signal, please could you let us know the postcode(s) where you have this issue?

 

It’s worth noting that all iD Mobile plans have a returns period in which you’re able to return should you be unhappy with the signal.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
andewhite
Rank
Userlevel 8
Badge +9

Hello

I’m having the same problems as others registering my pac code and get the error message “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” Please could you advise. Thank you 

i am good now only problems now is the signal pretty weak in my house.

 

Have you tried using the iD WiFi Calling service at home @cboysnr?

At my home location, I rely on this service because the signal indoors is too weak to be reliable enough to call and text.

 

cboysnr
Rank

Hello

I’m having the same problems as others registering my pac code and get the error message “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” Please could you advise. Thank you 

i am good now only problems now is the signal pretty weak in my house.

 

Have you tried using the iD WiFi Calling service at home @cboysnr?

At my home location, I rely on this service because the signal indoors is too weak to be reliable enough to call and text.

 

hi i have wifi in my home but i dont know how to get or find Id wifi.

cboysnr
cboysnr
Rank

Hello

I’m having the same problems as others registering my pac code and get the error message “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” Please could you advise. Thank you 

i am good now only problems now is the signal pretty weak in my house.

 

hi my post code is pa31aj

cboysnr
cboysnr
Rank

Hello

I’m having the same problems as others registering my pac code and get the error message “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” Please could you advise. Thank you 

i am good now only problems now is the signal pretty weak in my house.

 

Have you tried using the iD WiFi Calling service at home @cboysnr?

At my home location, I rely on this service because the signal indoors is too weak to be reliable enough to call and text.

 

i need my phone for work , for when i am on standby and my work has to get a hold of me. they now get me on what`s app.

cboysnr
andewhite
Rank
Userlevel 8
Badge +9

Can’t ‘work’ provide you with a SIM card for a mobile network that will work indoors at your home location, @cboysnr?

kcowgill
Rank
Userlevel 1

Hi, I am having the same problem as above. 
when entering all my details to transfer my old number to my new id Mobile sim I am getting the following message. 
“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”

Please can you advise? Thanks

Kash
Rank
Userlevel 7
Badge +7

Hi @kcowgill,

Welcome to the Community!

Have you tried on a different browser?

Also it may be worth entering the surname in all capital letters and ensuring the transaction number start with a 4.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
W
Rank

Hi, I am having the same problem as above. 
when entering all my details to transfer my old number to my new id Mobile sim I am getting the following message. 
“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”

Please can you advise? Thanks

I also had similar problems. I eventually solved it by entering all the details on my tablet. Worked first time!

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Wesser,

Glad to hear that you managed to get it resolved.

If you require further assistance, please feel free to get back to us.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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