Question

Help cancelling contract of my late husband

  • 30 March 2023
  • 1 reply
  • 35 views
C
Rank

My Husband passed away over 4 years ago.

In the midst of everything else I had to deal with at the time I forgot about his mobile phone rolling 30 day contract and subsequently moved home.

I have in the last few weeks received letters (only because the postman that delivered to my old address knows my new address), that state I must pay a final demand notice of £10.

I remember his monthly contract was £5 so not sure why they want £10. In either case, the contract has not been used for over 4 years.

I want to get it cancelled but no one will speak to me because I do not know the answers to his security questions.

 

Can anyone please assist me with this?

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1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @coopstar61 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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