Question

help my sim only deal hasnt arrived

  • 23 July 2023
  • 3 replies
  • 43 views
D
Rank

placed an order on the 20-21st July  for a new SIM  only contract and have recieved many of the emails, such as my contract documents, confirmation of my direct debit and my first bill is ready very soon

. But i still haven’t received the sim card, or even an email from ID DPD or Currys saying its been dispatched

I need to switch my number but don’t know how to do it as I don’t think I need a pac or spac because I’ve been with ID for a few years , It was only supposed to take 2 working days! I know at max it’s 5 but I need this urgently.

any help would be greatly appreciated 

This topic has been closed for comments

3 replies

D
Rank

I’ve been with ID for 4 years and have recently created a new account to upgrade my plan.

my sim only deal has not arrived yet I hope it arrives soon as I’m paying £16 a month for it I’m aware there is no tracking info for sim only deals but any help would be appreciated.

 

I was also wondering how do I keep my original number as I’ve been with ID I won’t be changing providers do I still request a PAC? Or do I have to pay the £25 fee?

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Daddys_baby ,

Sounds like you may have purchased a new contract.

Upgrades automatically keep the number since we just replace your contract on the app/account and send you a blank SIM.

If you have purchased and did a credit check as well as setup a new Direct Debit it sounds like you have purchased a new contract not upgraded.

What allowances show in the app? Is it the new plan?

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohammed
Rank
Userlevel 7
Badge +10

Edit: I’ve merged your posts together into one topic

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?