Hi all,
I’ve searched a couple of the threads and everyone seems helpful here. I purchased a new phone and inserted my PAC number when completing the transaction. Phone arrived - great. Switchover day happened and I received a message to say that the number had been transferred.
Yet, I was still receiving calls to my old phone.
Spoke to the live chat person just now that was incredibly unhelpful and did not help at all. Said that I need to contact EE - I don’t know why. The tech team would contact me and then started putting me through a complaints procedure.
Please can someone just help me understand what I need to do to get the calls to come through to the new phone?
I thought that once I gave the PAC code, they transferred the number and deactivated the EE account. Maybe I misunderstood?
Thanks all.