Question

Help with bill payment

  • 14 April 2023
  • 1 reply
  • 22 views
Charlotte Beasley
Rank

I’ve already paid my phone bill. I was in Credit and you’re still telling me I owe you the Balance and you have cut me off? It says on the app it’s been paid but it’s not showing up as I actually upgrade my contract between the 2 bills. Can someone please contact me

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1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi @Charlotte Beasley,

We are sorry to hear about this.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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