Question

Hospital inpatient and no access to phone since 10123

  • 18 March 2023
  • 1 reply
  • 9 views
Harrogate101
Rank

Hi, I was detained into a hospital on 10123 and have had no access at all to my contracted account (this follows two years of difficulty with a contract originally taken out 20.10.20). I cannot log in or access my email. How can I access my account please as I, once again, am paying for services unused? My handset was stolen on 120922 in Switzerland so I was supposed to be getting a replacement but cannot access my account to follow this up. Can you assist please? Thanks

This topic has been closed for comments

1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi,

Welcome to the Community!

It sounds like the SIM was blocked and a new SIM is needed.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?