I raised a complaint only to receive an email from them to say I had to phone. Apart from the fact that they clearly don’t want a record of my complaint, I was on hold for 15 minutes and counting with no reply. Why is there no email contact? How do I speak to someone? The live chat doesn’t seem to exist and this forum is the only resource I can find. I’ve no idea who I’m even messaging; are you the company or just fellow users? What crap service
Best answer by Mohammed
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+10
Hwt
The Community is made up of others users like your self who post and assist each other, as well as a select few memebers of staff (which you will see as we have the iD Mobile Employee title).
We can PM you here to raise a complaint and discuss further.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Mohammed
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