How do I check order statusĀ
Best answer by Kash
View originalHey
We can track this for you by checking the order but you should have received a confirmation email after placing your order.
Youāll get another email when itās been dispatched with tracking, which you can use to track the whereabouts.
Mohamned
Hi
We use DPD to deliver our handsets.
Once the order has been sent you should receive a tracking number.
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Kash
Hi
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Youād receive a tracking number typically the night before or morning of delivery from DPD, if you have the DPD app this may also ping you.
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Have you still had nothing?
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Have you had any emails about your order?
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Tom
Hi
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Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
Weāll see you there.
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Kash
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So Iām in the same boat. I have an order numberĀ but canāt see a way to find out any information about it.
Original order said iPhone would be sent this week but now the website says towards the end of October.
My currentĀ mobile contract will now expireĀ before the phone will be sent so is it possible to get the SIM card and transfer the number before I get the new phone ?
Hi
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The website may show a different fulfillment date, as it would refer to the expected delivery date of an order made at that time, not one already made.
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Iād recommend double checking your emails, itās possible and likely that weāre awaiting the stock so that we can send it out to you.
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The SIM card and phone would be sent together with the contract beginning upon dispatch of those, unfortunately we canāt push that forward, sorry.
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Tom
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