How is Currys not performing for you?

Hello Community.

Currys Carphonewarehouse on Idmobile.

I have recently ( 1 week) taken delivery of my new Samsung S22 through Currys (Carphone Warehouse).

I was persuaded by a salesman (when I enquired about delivery) to buy the official phone charger and a "very good" case at a good add on price. I accepted.

I never opened the phone charger as not only was it not a Samsung one, it didn't even provide the max charging capacity of the phone (which is apparently low by current standards anyway ). I did open the case but it was not what I expected and couldn't allow a feature that I had got used to on my previous Samsung S10.

I wanted to return both. I was told that I couldn't do so without returning the phone.

These items weren't part of a package. They were add-ons.

After a 54 minute phonecall ! which involved only 6 or 7 minutes of conversation, I was cut off.

I don't know the next step if any. Can anybody help?