I contacted my old provider on Saturday for a PAC code not a problem, received it and filled on the online form, was notified the switch would happen the following Monday, however this hasn't happened. Why is it taking longer? The inconvenience has limited what I can & cannot do as a lot of information & all my contacts are associated with my old number. Why give a date if that isn't the case!
Best answer by andewhite
View original
+9
If you submitted your PAC at the weekend, the earliest day for transferring the number you want to keep would be Tuesday
Thanks for the reply what would be the latest as each day is causing more inconvenience as my text reply told me 16th Oct.
+9
Probably best to chat with an iD customer support agent at https://idmobile.co.uk/live-chat.
The agents work until 8pm on weekdays
Thanks for the info, hopefully I will get clarification 🤞🏾
+9
Type “talk to a person” to avoid the 24/7 chat-bot.
🤞🏼
+7
Hi
Welcome to the Community!
We hope that the Live Chat Team managed to get your issue sorted.
If you require further assistance, please let us know here and we can help.
Kash
Hi
Welcome to the Community!
We hope that the Live Chat Team managed to get your issue sorted.
If you require further assistance, please let us know here and we can help.
Kash
Hi, I eventually got sorted, it took a couple of days longer than I expected but you confirmed when it would take please, thank you Kash.
Jill
+7
Hi
Glad to hear that it has been sorted.
You can always get back to us via the Community if you require assistance in the future.
Kash
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