Question

how much will i be charged for cancelling within 30 days

  • 1 October 2022
  • 1 reply
  • 56 views
Y
Rank

Hi I purchased a sim only plan last week and I would like to cancel it. Since i am in the cool off period I understand i am not going to be charged any early termination fee, just a fee for what i have used. How can i find out before cancelling how much this will be? Does it calculate using the pay as you go rates for data + messages/calls or is there a specific rate for it, if there is any extra fee at all. Thank you for the help

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1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi @yasithdsl,

If you have used the SIM and are still only within the cooling off period you will only be charged for the days that you have used the services.

Once the return is processed it will generate a final bill within 24 hours which will provide you with the amount that needs to be paid.

If you haven’t already had the return processed we can assist you here if you would like?

 

Kash

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