I have a 12 month sim only plan which expires 23/11/2023. I want to change so I have a 24 mth plan but at a different data allowance. The instructions says to go yo my account or the app and change it there.
If only it were that simple. as soon as I try to change I get a message to say NO PLANS AVAILABLE, Sorry there are no plans you can currently change to. then an OK button.
The automated online chat was No use whatsoever.
Feeling very frustrated at wanting to give ID more money yet they make it difficult