I have a 12 month sim only plan which expires 23/11/2023. I want to change so I have a 24 mth plan but at a different data allowance. The instructions says to go yo my account or the app and change it there.
If only it were that simple. as soon as I try to change I get a message to say NO PLANS AVAILABLE, Sorry there are no plans you can currently change to. then an OK button.
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The automated online chat was No use whatsoever.
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Feeling very frustrated at wanting to give ID more money yet they make it difficult
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