Hello,
I want to know how much is left from my final bill as I've been getting charged in bits rather than all at once and I am not sure how much is left or if it is now fully paid off.
Is there a way for me to find out?
I don't see a way to find out on the app as I have limited access.
Thank you.
Best answer by Mohammed
View original
+9
Use the iD Mobile live chat service, and ask one of the iD agents about your account status.
The agents work until 8pm on weekdays.
Good luck
+7
Let us know if you have any issues and we would be happy to help you out.
Kash
Use the iD Mobile live chat service, and ask one of the iD agents about your account status.
The agents work until 8pm on weekdays.
Good luck
Thank you but unfortunately it says I need my customer service pin which I can't check to see what it is because I can't see "my account" due to limited access and I don't remember it as I've only used the pin once before.
+9
If you didn’t change the PIN, it should be shown in your welcome to iD Mobile email.
It should be possible to authenticate you without the PIN - just takes a bit more effort on the live chat.
Good luck
+7
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
If you didn’t change the PIN, it should be shown in your welcome to iD Mobile email.
It should be possible to authenticate you without the PIN - just takes a bit more effort on the live chat.
Good luck
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
Thank you, I will try the live chat tomorrow.
+10
Hello
We’ve since responded and resolved this now.
Mohammed
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