Question

how to i get to talk to a real person instead of posting randomly

  • 12 April 2023
  • 4 replies
  • 98 views

Userlevel 1

Please can I speak to an actual person? Is there some kind of way to private message??


This topic has been closed for comments

4 replies

Userlevel 8
Badge +9

Just use the iD live chat service, or contact iD privately on Facebook (Messenger), or Twitter (DM).

The customer support team work until 8pm on weekdays (6pm at weekends).

🍀

Userlevel 1

when I click on live chat it just says this:

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 6095009212545223792

Userlevel 8
Badge +9

Unfortunately, you’ll need to make sure you are NOT LOGGED-IN to the iD Community when you visit pages on the main iD Mobile website @Jocelyn Brett.

The web browser cookies used by the iD Community site cause this problem when you try and access the main iD website, while signed-in to your iD Community account.
☹️

Userlevel 7
Badge +4

Hi @Jocelyn Brett 

 

Do you still need any assistance? We can be reached via the methods mentioned above by @andewhite.

 

If you still need any assistance please let us know here so we can assist further.

 

Tom

Why iD Mobile?