Question

How to register my account after number porting

  • 22 May 2023
  • 1 reply
  • 46 views
R
Rank

Hi,

I received my new sim last week and Friday my old number was transferred across from my old network.

When I try to register my account using my ported number it says “iD mobile number was not recognised. Please enter your active iD mobile phone number”

I cannot use that number as I have ported my old number over so cannot get the verification code.

I was also a previous customer but left, I already have an account associated with a different number from before but I do not use...can I merge or remove that number and use my current number using this original account?

 

Many thanks,

Rory

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1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @rastell 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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