I have complained about the network coverage for my area before.
Today, yet again, I have been unable to use my phone properly because of your poor network coverage.
And before you ask, Yes, I did check your network coverage before I signed up with you via a link from Money Saving Expert. That link reported that the coverage for my area is ‘OK’. Whatever that is supposed to mean, it obviously indicates that the coverage is working. I have also checked the 3 Mobile coverage and that too implies good coverage for my area.
But that’s not the case. A more realistic view of your coverage can be found here:
https://mastdata.com/resources/coverage-map.aspx?mnc=20&gen=4&lat=51.527434&lng=-0.908808&z=14
By selecting ‘3’ from the icons on the top left corner you can get a better idea of what network coverage is actually like in my area. It’s basically non-existent.
Today, while at work, my phone went from ‘No Network - emergency calls only’ to H+ to 4g.
While H+ and 4g barely worked if at all.
And Yes, I did restart my phone and no, it didn’t make any difference.
To add to this from Friday 30th June 2023 until Tuesday 2nd July 2023 we were unable to make or receive phone calls. We were told by your support online chat on Sunday 2nd of June 2023 to wait for 48 hours ! It’s a good job we kept our landline.
To be honest I would lie to end my contract with ID Mobile but I don’t see why I should have to pay the estimated final bill because the performance has been so poor.