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I am unable to reset my password, my DoB is not recognised!

  • 24 August 2022
  • 3 replies
  • 192 views
Don Scott
Rank
Userlevel 1

Unable to access my account, the reset password screen does not accept my Date of Birth

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Best answer by andewhite 24 August 2022, 12:55

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3 replies

Tom
Rank
Userlevel 8
Badge +4

Hi @Don Scott 

 

Sorry to hear this! I’d recommend making sure that you’ve registered an account before!

 

It’s common for people to attempt a password reset even before having registered an account.

 

If you’re still having issues please get in contact via the Live Chat!

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Don Scott
Rank
Userlevel 1

Thanks, I'll give that a try.

andewhite
Rank
Userlevel 8
Badge +9

Okay @Don Scott, I’d recommend sending a private message asking for assistance, to the iD social media team on facebook (using Messenger), or Twitter (by Direct Message).

This’ll be quicker than trying to get it sorted through the iD Community - anyway, good luck.

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