Solved

I am unable to reset my password, my DoB is not recognised!

  • 24 August 2022
  • 3 replies
  • 190 views
Don Scott
Rank
Userlevel 1

Unable to access my account, the reset password screen does not accept my Date of Birth

icon

Best answer by andewhite 24 August 2022, 12:55

View original
This topic has been closed for comments

3 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Don Scott, I’d recommend sending a private message asking for assistance, to the iD social media team on facebook (using Messenger), or Twitter (by Direct Message).

This’ll be quicker than trying to get it sorted through the iD Community - anyway, good luck.

Don Scott
Rank
Userlevel 1

Thanks, I'll give that a try.

Tom
Rank
Userlevel 7
Badge +4

Hi @Don Scott 

 

Sorry to hear this! I’d recommend making sure that you’ve registered an account before!

 

It’s common for people to attempt a password reset even before having registered an account.

 

If you’re still having issues please get in contact via the Live Chat!

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?