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I can't recover my ID username

  • 18 May 2023
  • 5 replies
  • 65 views
DaftPunker85
Rank
Userlevel 1

I can't recover my ID username, I input my number, last name and year of birth, but it tells me the information is wrong and to try again.

Can someone help me out please?

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Best answer by Tom 19 May 2023, 14:36

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5 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @DaftPunker85 

 

Have you registered before to the iD Mobile app? If not you’ll need to register an iD Mobile app/website account for your plan.

 

If you have registered previously please let us know here.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
DaftPunker85
Rank
Userlevel 1

Cheers Tom,

I had registered my other account, but not this one.

All sorted now 

Mohammed
Rank
Userlevel 7
Badge +10

Cheers Tom,

I had registered my other account, but not this one.

All sorted now 

Thanks for letting us know, glad to hear it’s sorted!

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Toby DuPont
Rank

I am having this same issue, please can someone form ID help?

Kash
Rank
Userlevel 7
Badge +7

Hi @Toby DuPont,

Welcome to the Community!

If you haven’t registered an account already you’ll need to register one first.

If you have registered please follow the forgot username process via the link below:

https://my.idmobile.co.uk/ja/web/cpw/forgot-username/

Please be advised that you’ll need to enter the account holders details whose name the contract is under.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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