Question

i can’t use my phone

  • 8 April 2024
  • 2 replies
  • 26 views
R
Rank

Hello I paid my balance but I can’t use my phone says that I reached payment team but everything ok but i can’t still use my phone 

2 replies

C
Rank
Userlevel 2

Hi, it can take up to 24 hours for payments to be updated and for service to be re-activated (rarely does) but sometimes turning your phone off and back on helps…

Tom
Rank
Userlevel 7
Badge +4

Hi @Ruxymaria 

 

Have you tried the above from @co99 and rebooting the phone?

 

If you’re still having issues please let us know so we can get in touch and take a look.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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