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i cannot access my voicemail

  • 9 November 2023
  • 4 replies
  • 477 views
J
Rank

I am over in France and am getting notifications from voicemail. When I call using either 123 or +44 7782 333 123 I just get a message saying ‘please call from your own phone’, which of course is the phone I am actually calling from. I’ve also asked a friend to call +44 7782 333 123 from within the U.K. to do this for me but they get a message saying set up PIN…any ideas how I get get access? Thanks!

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Best answer by andewhite 9 November 2023, 11:48

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4 replies

andewhite
Rank
Userlevel 8
Badge +9

Unfortunately @Jds, you can’t access iD voicemail while roaming unless you’ve got a PIN setup for your iD voicemail account.

HIndsight is a wonderful thing - better to setup the voicemail PIN prior to roaming.

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Jds,

Welcome to the Community!

I hope that @andewhite has answered your query.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Curtis1957
Rank

I can't access my voicemail

Tom
Rank
Userlevel 7
Badge +4

Hi @Curtis1957 

 

I’m sorry to hear that, what happens when you call “123” from your iD Mobile SIM card?

 

Do you get any errors?

 

On the iD Mobile app/website, is Voicemail turned on?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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