I cannot log into website for my idmobile account

If you can, I’d suggest contacting the iD social media customer support team privately using Facebook (with Messenger), or Twitter (by DM).

The support teams work until 8pm on weekdays (and 6pm at weekends).

Otherwise, wait here for iD staff to read your post.
Usually, the iD staff read forum posts once a day, although sometimes it’s less frequent.

Forgot to mention my signal is not 4G but LTE.  I thought it was a full 4G from EE but it appears not.  Where can I read up about this?

Hi andewhite,

When I purchased the sim from iD mobile I was advised by moneysupermarket or similar that iD was leased from EE and shared the same network.  I was clearly ill informed.  I have also learned that my phone, a Samsung Galaxy A13 is not supported but a Galaxy A14 is.  Since I am not intending to even try and use 5G as we only just receive 4G in my area and that since they put up a mast nearby.

Looks like I made a poor purchase decision all round.

Hi and thanks for this.  Two corrections to my earlier posts and one bit of further info.

1. I clearly misread the advice on iD network as I see now it is clearly on the 3 network.  My mistake.
2. The A13 is still supported but no longer showing when I am looking for sim only deals on one website.  It would accept Samsung Galaxy and several A series including A14 but A13 no longer.  Must be a marketing ploy.
3. My earlier error getting iD is that my signal is LTE not 4G.  I am not sure how much difference this will make here but I do know I had to go outside to get a signal whereas my BT contract connection did work inside in most parts of the house.
   
   I think I shall give this connection a while longer to see if I am missing more calls.  I only have a monthly contract so not too difficult to change.
   
   Thanks for all the help.

Hi all who have help and sorry I made a meal of it all.  I decided to stick with it for a while as there were many issues to sort out; new phone and new service provider at the same time.  To add to this it seems my local mast had issues which coincided with my switch to iD mobile and service was very patchy.   After a couple of days everything seems to have settled down and I now have as good a phone connection as I had previously with BT.

My only suggestion that I would like to be considered for the future concerns the initial communication from iD on opening a new account.  The communications were all excellent up to the point when I received Order Complete message which included the Transaction Number.  At no point was there a brief explanation of what this number was for and how it would be used and when it would be needed.  It would have made everything clearer and it would also have helped if it was explained what could be achieved with my old sim and what had to wait until my new iD sim had been installed.  

I don’t do this too often so a few more sentences on explanations would have been helpful and would be appreciated.

Otherwise I am now content and enjoying iD mobile so many thanks to all

Hi Tom,

Many thanks.

While I am here, is there any info on if I can tether my phone using iD mobile phone?  Still learning how to use all this so please forgive if it is a dumb question.

Regards,

Budgie3