Question

I have an unlimited plan (text, calls, data) however I am unable to send a text or make a call as apparently I have reached my cap?

  • 29 September 2023
  • 2 replies
  • 57 views
Leonie Dewick-Eisele
Rank

I have an unlimited plan therefore have unlimited calls, texts and data. However, each time I try to make a text or a call I am being told that I have reached my cap therefore I cannot do these things. I need this amending as soon as possible please as I need my phone for my employment, so any advice is very welcome. Thanks

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2 replies

T
Rank

I have the same thing too!

Tom
Rank
Userlevel 7
Badge +4

Hi @Leonie Dewick-Eisele & @thecrawf 

 

Are bills up to date and paid? Are direct debits enabled or do you pay via manual payments?

 

When you use the iD Mobile app/website, does it show this?

 

Tom

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