Question

I have lost my phone and don't know my password

  • 28 March 2023
  • 2 replies
  • 18 views
DJeffers
Rank

I have lost my phone and do not know my password in order to login and request a new SIM. I have been unable to do this via any other method so far. If possible please can I be contacted to discuss what I can do to recover my account.

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

You can pick-up a replacement SIM card from any Currys store @DJeffers. 

For help with your iD account, I suggest contacting the iD Mobile social media customer support team, using facebook (via Messenger), or Twitter (by DM). 

The agents work until 8pm weekdays (6pm at weekends).

 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @DJeffers,

As above, you can get a free replacement via Currys or we can send one out for you.

If you still need help, let us know here and we can assist.

Mohammed

 

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