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I need a new sim, but forgot password for my account

B
Rank

Hi,

I have damaged my phone and sim and need a replacement SIM asap. However I have forgotten my password and can’t login to my account to order a new sim. Please help.

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Best answer by WelshPaul 11 May 2022, 11:26

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5 replies

WelshPaul
Rank
Userlevel 8
Badge +6

Speak to a live chat agent here and request one. 👍

B
Rank

Hi, thanks but live chat doesn’t open from the link...

WelshPaul
Rank
Userlevel 8
Badge +6

It can take a few seconds for the button to show.

 

B
Rank

Still not opening.. must be a problem somewhere. So no new SIM…!

WelshPaul
Rank
Userlevel 8
Badge +6

Works for me! 👌

Anyway, I guess your options are limited to waiting around for a week until one of the iD Mobile forum staff respond to your post, make contact via Facebook / Twitter, or call in to your local Curry's and pay a fiver and pick up a replacement SIM there and then.

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