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I need a replacement SIM card

  • 26 January 2021
  • 13 replies
  • 507 views
L
Rank

Can someone please help me, I have tried numerous times to access the Live Chat but keep being told it is too busy - I just want to order a replacement Sim Card?

thank you 

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Best answer by Mohammed 27 January 2021, 14:42

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13 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Leeanne39,

I've replied to your other post and PMed you.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
N
Rank

i need a sim too and cant get onto a chat agent

Tom
Rank
Userlevel 7
Badge +4

Hi @Nick Peters 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank

I cannot access live chat and need a replacement SIM

Tom
Rank
Userlevel 7
Badge +4

Hi @Sandraannev 

 

The quickest way to get a replacement SIM card would be to pick one up from your local Currys store and activate it at the following link;

 

https://my.idmobile.co.uk/ja/web/cpw/sim-swap

 

If you’d like one delivered via DPD, please let us know so we can get in touch.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M

I need a replacement SIM card and can’t get onto live chat? Thanks Michele 

Kash
Rank
Userlevel 7
Badge +7

Hi @Michelemorrow,

Welcome to the Community!

You can either collect a replacement SIM from your local Curry’s store or we can get one sent out.

Please let us know and we can assist you further.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank

I have checked the network but still not getting data.  please send me a new Sim Card as the one I have has stopped working.  Thank you for your help

Michael Turner

andewhite
Rank
Userlevel 8
Badge +9

I have checked the network but still not getting data.  please send me a new Sim Card as the one I have has stopped working.  Thank you for your help

Michael Turner

 

P
Rank

Need help to set up my direct debit 

P
Rank

Help me set up direct debit 

P
Rank

Help me ple

Kash
Rank
Userlevel 7
Badge +7

Hi @Pamela Butcher,

Welcome to the Community!

You can set up an iD Mobile direct debit via your account or the app.

If you currently have an outstanding payment you’ll need to manually pay that first before you can do this.

The below Article will help you further.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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