Question

I've had a letter stating I owe money to an account I did not set up

  • 14 October 2022
  • 2 replies
  • 26 views

I received a letter stating I owe money but I have never set up an account with you. I thought it was a scam but now received a letter from a debt collecting company. I have no way of contacting you as have not customer number etc. Please can someone help! 


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2 replies

Userlevel 8
Badge +9

Okay @Emma P Howell, iD Mobile is 100% online for all help & support.

If you’re not a customer I’d recommend using facebook (Messenger), or Twitter (by DM), to contact iD about this fraud issue.

The iD agents work between 9am - 8pm on weekdays, and 9am - 6pm at weekends.
Outside these times you’ll get an automated reply.

I hope you get this sorted @Emma P Howell.
🤞

Userlevel 7
Badge +4

Hi @Emma P Howell 

 

Have you been able to report this to us via the methods provided above by @andewhite?

 

Please let us know if you still require assistance so we can get in contact.

 

Tom

Why iD Mobile?