I've paid my bill but my services are not working

  • 31 May 2023
  • 3 replies
  • 90 views
Cheryl Malik
Rank

So my bill has been paid and for some reason my internet is still not working and when I try to call any number it takes me to payment line even though it acknowledges I can't call out. It won't even let me use the live chat option 

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3 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Cheryl Malik 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank
Userlevel 1

I also paid my bill some time ago today and I have no services at all.

Tom
Rank
Userlevel 7
Badge +4

Hi @Stan Watt 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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