Question

i want to transfer my number. ive soent 2 hours trying. your backwards service will not let me!!!!!

  • 6 March 2022
  • 2 replies
  • 84 views
Roxy Esbe
Rank

I need to transfer my old number.

My old account was with you.

I bought a new phone and contract with you, via carphone warehouse

I cancelled my existing ID account.

I got a PAC.

Your website would not accept my PAC transfer, unable to process.

​​​​​​I've then had to make a new ID account for a phone number I have no intention of keeping.

Now you're stupid system says I can't transfer a number from an account with ID.

FINE!

WHY NOT LET ME KNOW THAT AT THE START?!?

BEFORE I SPENT 2 HOURS FAFFING AROUND WITH YOUR INCOMPETANT ONLINE SERVICES.

WHY NOT OFFER ADVICE ON HOW TO DO IT THEN? 

I've yet to know incompetence like it!!

This topic has been closed for comments

2 replies

Roxy Esbe
Rank

I now understand I can't do what I want to do, and have ordered a payg sim from another company.

Maybe put the message around that you can't switch ID to ID (same for other companies) somewhere in the switching information?!?! Rather than having to trawl the internet for hours.

Now, I can't delete this post? How hard is it to have a deleted question option?!?

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Roxy Esbe you should be able to delete the post but if you want us to delete the topic, please let us know and we can delete this.

As per the above, inter network ports are not supported on our network.

https://switching.idmobile.co.uk/

Our Switching page states about switching from your old network to iD Mobile as well as any working we use when referring to keeping your number.

Mohammed

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