i have an ID account which is £7 for unlimited calls and texts and 20gb of data. After a month i was offered an upgrade of £8 for unlimited text and calls and 30gb of data. The new plan was set up and i received confirmation. When nothing happened, i spoke to the assistant on line and was told i couldnt keep my number which is contrary to what i saw in community chat. An being told this, i told them to cancel the upgrade and i would keep my original plan as i want to keep my number. Yesterday, i received an email saying my plan had been cancelled and that ID are sorry to see me go. As i requested to revert to my original plan with my existing number, i dont understand why i have received this email. Is my account councilled and how do i get this sorted out as there is no one to go to for help. If not, please provide me with a pac text number and i will change company. TYVM
From Confused and fed up.
Best answer by Sandra Hilton
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