I am an existing ID mobile customer. I had a £10 pay monthly sim only contract until July 2020.
I upgraded to phone and sim contract in July 2020 to £35.99 monthly contract via direct debit.
I kept my same number as transferred to another network before retransferring back to an ID sim.
I have logged to my ID account on after upgrade in July 2020 and my old plan was still present. I read it can take up to 14 days so allowed more time to pass.
It is now 9 months on and I am still unable to see my correct plan data and usage. My phone/plan has been fine up until this point. On the day of paying my contract this month, I had no data or texts. I was confused by this as I never usually run out and pretty sure I had unlimited texts, hence the reason I am getting in touch. I need to access my plan data/usage details to identify why I cannot use my phone as normal.
I do use my mobile for work hence the upgrade so I need to sort this ASAP. However I cannot identify a contact number that isn’t automated and the chatbot, despite multiple attempts, does not understand my question.
If anyone can help I would really appreciate it!