I’ve recently been a victim of fraud, someone using my details used my name to get a contract on IDMobile, I noticed I’m being charged this direct debt under the name IDMobile and I’ve never heard of IDMobile until I saw it being charged to my bank account, I don’t know what to do, I’ve emailed IDMobile and they emailed back telling me a need to set a the debit account again. Not very helpful.
Best answer by andewhite
View original
+9
Sorry to hear about your fraud problem
If you haven’t done so, I recommend reporting this to ActionFraud online.
iD Mobile will ask you for your ActionFraud fraud case reference.
It could be several days or more before an iD moderator sees your post, so maybe contact the iD social media customer support team on facebook (using Messenger), or Twitter (by Direct Message) for assistance.
+10
Hey
Sorry to hear that you’ve fallen victim to Fraud.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Mohammed
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