ID SIM card not read

  • 19 April 2023
  • 3 replies
  • 17 views
S
Rank
Userlevel 1

Hi all,

I got a new SIM card, however as I put in my phone I got a welcome text.  Made porting request for tomorrow via the ID Mobile’s web form and the SIM card is not read on that phone anymore. But it is being read on other devices. Can someone help?

Thanks,

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3 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @solarpower03, you’ve got a new iD SIM card, which works in several devices, but doesn’t work in handset you’re planning to use with new iD SIM card? 

S
Rank
Userlevel 1

Okay @solarpower03, you’ve got a new iD SIM card, which works in several devices, but doesn’t work in handset you’re planning to use with new iD SIM card? 

@andewhite Same situation as this 

 

Kash
Rank
Userlevel 7
Badge +7

Hi @solarpower03,

I hope that your issue is resolved.

If you require further assistance, please let us know here and we would be happy to help.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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