Question

Identity Fraud

  • 12 April 2022
  • 6 replies
  • 55 views
D
Rank

Hello

 

Someone has opened two Tesco mobile accounts in my name and I can see a credit search has also been run against me by ID Mobile. What do I need to do to report this and to check if anything has been opened in my name?

This topic has been closed for comments

6 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @Dan88,

Sorry to hear your details have been used fraudulently.

Messaging in this iD online community isn’t real-time, so it could be several days or longer before iD Mobile read your post.

It might be quicker for you to PM iD Mobile via facebook or twitter.

Best to contact iD between 9am - 6pm - that way you can PM with a real person.

You might need a reference number from Action Fraud online, when you’re speaking to iD Mobile.

Anyway, good luck.

 

D
Rank

Thanks @andewhite, am I able to contact someone directly on this forum?

andewhite
Rank
Userlevel 8
Badge +9

Yes @Dan88, if you’re happy to hang-on, then someone from iD should get back to you at some point to assist. 

Good luck.

D
Rank

Great, thanks @andewhite , I’ll await a message on here 

D
Rank

@iD Mobile  would some be able to message me please regarding this?

Rory
Rank
Userlevel 5
Badge +6

Hi @Dan88, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory

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