Identity fraud and royal mail disruption

Last month, someone committed Identity fraud and set up two phone contract (one with Tesco's and one with ID mobile & Currys). I reported the fraud to tesco mobile who where able to resolve the issue and Currys in-store (ID mobile sister company) and was under the impression that both Currys and ID mobile would investigate the fraud further.

I today received a final demand notice from ID mobile which arrived a week later than the posted date and received.

There is no way to email ID mobile directly so can we resolve this issue through the community 

Action fraud number;

NFRC230105598353