I have been a victim of identity theft and an IDMobile account has been opened in my name.
I reported this to IDMobile on 22 March and again on 2 April with an Action Fraud reference number and was told that nothing could be done until the investigation was complete.
I have now been contacted by a debt collection agency for a debt that isn’t mine. The live chat is not helpful. Several accounts were set up with different providers and IDMobile is the only one who has not resolved this promptly.
Please can a staff member PM me about this as soon as possible.
